Why Customers Aren't Happy With Arnott's Shapes
- Publish date
- Friday, 15 Apr 2016, 7:13AM

You can't argue that Shapes are a fave.Â
Emotions run high when debating the delicious flavours of the treats. So it's no surprise that Australia are very angry after the company made a change to it's flavours.
Shape lovers have taken to social media to complain about the change.Â
Last month, Arnotts introduced the new range where the Shapes flavour is baked into the biscuits, rather than the biscuits being coated in larger "seasoning sprinkles".
Customers aren't impressed and have even taken to Change.org to set up a petition.Â
Their issue is primarily with the taste and texture. Many customers say the Shapes have become too sweet, particularly the barbecue flavour, while the biscuit has become too soft and lacks crunch.
"All I can say is WHY???? I purchased the multi pack for my kids lunch boxes & they came home saying the shapes tasted awful!" wrote Gillian Davies on the Arnott's Shapes Facebook page.
Marc McDonald likened the change to a national crime.
"I have definitely purchased my last box of Shapes, well done," he wrote.
"There is no texture anymore. What did you do?" asked ‎Roland Pelns.
‎Arnott's spokeswoman Nicky Thomson insisted the company had tested the new flavour range with "thousands, literally thousands, of Shapes fans".
"And they told us they preferred the new flavours." she said.
"We know that people don't always appreciate change, but we think we've made the best Shapes yet."
The manufacturer's biggest sellers - BBQ Original and Chicken Crimpy - will still be available alongside the new flavours, she said.
All we can do is pray that this change isn't coming to NZ.... D:
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