Prizes FAQ

Publish Date
Thursday, 12 November 2015, 2:21PM

If you're waiting for a prize, or have a problem with one that's arrived, please email us at [email protected] or call us on 09 300 4940 (Mon-Fri between the hours of 9am-4pm).

But before you contact us, these FAQs might be able to help you!

I haven’t received my concert tickets yet, have they been sent?

We send all concert, gig and show tickets around two weeks before the date of the actual event. If you haven’t received your tickets up to two weeks before the show, please let us know!

Help! I haven’t received my prize that I won last week, is it lost?

We try our best to send all prizes out as soon as possible, however for bigger competitions which last several weeks, prizes will be sent once the competition has ended.